pos4f Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context requires otherwise:

To register and use the pos4f Platform, you must:

• Be a natural person (not a corporation, trust, or other legal entity) aged at least 21 years at the time of registration and at all times during which your Account remains active.
• Be accessing the Platform for your own personal entertainment purposes and not on behalf of any third party.
• Have full legal capacity to enter into binding agreements under the laws applicable to you.
• Not be subject to any voluntary or compulsory self-exclusion programme that would restrict your use of the Platform.
• Not be a current employee, contractor, director, or immediate family member of a pos4f employee or contractor in a role with access to non-public platform information.
• Not be registered under an existing pos4f Account that has been suspended, closed for cause, or is currently under review for policy violations.

Each eligible individual may register exactly one (1) Account on the pos4f Platform. Duplicate accounts — whether created intentionally or inadvertently — are prohibited. pos4f reserves the right to merge or close duplicate accounts and to void any transactions associated with them.

At registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, Indonesian mobile number, and a valid email address. You agree to update this information promptly if any detail changes. Providing false or misleading information at registration constitutes a material breach of these Terms & Conditions.

• Your username and password are personal to you. You must not disclose them to any third party or permit any third party to access your Account.
• You are solely responsible for all activity, wagers, deposits, and withdrawals initiated through your Account, whether authorised by you or not, except where pos4f is at fault.
• If you believe your Account credentials have been compromised, you must notify pos4f support immediately via live chat at [email protected].
• pos4f may, at its sole discretion, require additional documentation at any time to verify your identity, age, address, or payment method ownership (KYC process).
• Failure to complete the KYC process within a reasonable timeframe may result in the suspension of your Account and the withholding of withdrawal requests pending verification.

All financial transactions on the pos4f Platform are conducted exclusively in Indonesian Rupiah (IDR). pos4f does not accept transactions in foreign currencies, and no currency conversion service is offered through the Platform.

pos4f supports the following deposit and withdrawal channels for Indonesian members:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

• Minimum deposit amounts and processing times are displayed at the point of transaction and may vary by payment channel. Deposits via local Indonesian banks and e-wallets are typically credited within minutes.
• Withdrawal requests are processed subject to successful completion of the KYC process. pos4f targets withdrawal processing within the timeframe displayed at the point of request, subject to banking hours and public holidays including Idul Fitri, Indonesian Independence Day (17 August), and Nyepi.
• Withdrawals may only be made to a payment method registered in the same name as the pos4f Account holder. Third-party withdrawals are strictly prohibited.
• pos4f does not charge Members a fee for standard deposits or withdrawals. Members are responsible for any fees imposed by their own bank or e-wallet provider.
• pos4f reserves the right to request supporting documentation — such as a bank statement or screenshot of an e-wallet transaction — to verify the source of funds prior to processing a withdrawal.
• Chargebacks initiated by a Member with their payment provider while funds remain in their pos4f Wallet, or after a withdrawal has been processed, will result in immediate Account suspension and may be referred for legal action.

pos4f offers a range of bonuses and promotional offers to eligible Members from time to time, including welcome bonuses, reload bonuses, cashback schemes, and VIP tier rewards. The specific terms — including wagering requirements, eligible games, minimum deposit thresholds, and expiry dates — are stated on the relevant promotion page and form part of these Terms & Conditions when a Member opts into that promotion.

• Bonuses are not transferable between Members and may not be exchanged for cash outside of the wagering requirements pathway.
• pos4f reserves the right to withdraw or modify any promotion at any time, with reasonable notice where practicable. Changes will not affect bonuses already accepted and in the process of being wagered.
• Where a Member attempts to exploit, manipulate, or abuse a bonus offer — including through the use of multiple accounts, coordinated play, or the placing of low-risk hedged bets — pos4f may void the bonus and any associated winnings and may suspend the Account.
• Seasonal promotions referencing Indonesian cultural events such as Idul Fitri, Ramadhan, Chinese New Year (Imlek), and Indonesian Independence Day are time-limited and subject to their own stated terms.
• Participation in any promotional offer constitutes acceptance of the specific terms of that offer in addition to these general Terms & Conditions.

All games available on the pos4f Platform — including live casino titles from Evolution Gaming and Pragmatic Play, slots from Microgaming, NetEnt, Pocket Games Soft, Spribe, and others, and sportsbook markets — are governed by the individual game rules displayed within the respective game or market interface. In the event of a conflict between individual game rules and these Terms & Conditions, these Terms & Conditions shall prevail except where the individual game rules are more specific.

• pos4f sportsbook covers Indonesian and international sporting events including BRI Liga 1 (Persija Jakarta, Persib Bandung, Bali United, and all league clubs), EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, AFF Cup, FIFA World Cup qualifiers, MotoGP, and major e-sports tournaments including Mobile Legends MPL and PUBG Mobile.
• All live casino games use independently certified random number generation or live dealer mechanics provided by licensed studio partners. Return-to-player (RTP) figures are published within each game's information panel.
• Bets placed in error — including duplicate bets placed due to connection interruption — must be reported to pos4f support within 24 hours. pos4f will investigate and, where technically verifiable, may void the duplicate bet. pos4f's determination is final.
• pos4f reserves the right to void any bet where the odds or prices displayed were the result of a manifest error, system malfunction, or data feed failure.
• Collusion between players at live table games, the use of automated betting software not approved by pos4f, or the exploitation of software errors are each prohibited and constitute grounds for immediate Account suspension and the forfeiture of associated funds.

pos4f provides the following responsible gaming tools, accessible from the Account settings dashboard without requiring contact with support:

• Deposit Limits: Members may set daily, weekly, or monthly caps on the total amount deposited. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period.
• Loss Limits: Members may set a maximum net loss per session, week, or calendar month. Once a loss limit is reached, further wagering is suspended until the relevant period resets.
• Session Time Alerts: Members may configure on-screen alerts that trigger when a nominated play duration is reached within a single session.
• Cooling-Off Period: Members may activate a temporary account suspension of between 24 hours and 6 weeks. During this period, login and all wagering are disabled; scheduled withdrawal requests already in the queue will continue to be processed.
• Self-Exclusion: Members may permanently close their pos4f Account at any time. Permanent self-exclusion is irreversible; the Account will not be reopened under any circumstances. Any remaining Wallet balance will be returned to the Member's registered payment method after any outstanding wagering requirements are resolved.

For further guidance on responsible gaming, please visit the Responsible Gaming page. If gambling is causing you or someone you know financial or emotional distress, pos4f strongly encourages seeking assistance from a qualified counselling service.

All content on the pos4f Platform — including but not limited to the pos4f brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive intellectual property of pos4f or its licensed content partners and is protected by applicable intellectual property laws.

• Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms & Conditions.
• No content from the pos4f Platform may be copied, reproduced, distributed, publicly displayed, or used to create derivative works without the express prior written consent of pos4f.
• Game content from third-party studios — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft — remains the intellectual property of the respective studio and is licensed to pos4f for display on the Platform.

pos4f collects and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By registering an Account, you acknowledge that you have read and accepted the Privacy Policy.

• Personal data collected — including your name, date of birth, Indonesian mobile number, email address, bank account details, and transaction history — is used for account management, identity verification, fraud prevention, customer support, and the improvement of Platform services.
• pos4f employs 256-bit SSL encryption across all pages and sessions and implements industry-standard data security measures to protect Member information against unauthorised access, alteration, disclosure, or destruction.
• pos4f does not sell or rent personal data to third parties for their own marketing purposes. Data may be shared with regulated third-party service providers who assist pos4f in delivering its services — including payment processors and identity verification providers — under strict data processing agreements.

To the fullest extent permitted by applicable law, pos4f, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with a Member's use of the Platform, including but not limited to loss of winnings, loss of data, loss of profit, or loss of business opportunity.

• pos4f's total aggregate liability to any Member in connection with any single claim or series of related claims shall not exceed the total amount deposited by that Member into their pos4f Wallet in the 30-day period immediately preceding the event giving rise to the claim.
• pos4f does not guarantee uninterrupted or error-free access to the Platform. Scheduled maintenance and unplanned outages may occur. pos4f will make reasonable efforts to notify Members in advance of scheduled downtime.
• pos4f is not liable for any losses arising from a Member's inability to access the Platform due to internet connectivity issues, device failure, or the actions of any telecommunications provider including Telkomsel, Indosat Ooredoo, XL Axiata, or any other Indonesian or international carrier.
• Nothing in these Terms & Conditions excludes or limits pos4f's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Either a Member or pos4f may terminate a Member's Account at any time, subject to the provisions below.

• A Member wishing to close their Account should contact pos4f support at [email protected] or via live chat. Any remaining Wallet balance, after resolution of active bets and any applicable bonus wagering requirements, will be returned to the Member's registered payment method.
• pos4f may suspend or permanently close an Account immediately and without prior notice where pos4f reasonably suspects: (a) breach of any provision of these Terms & Conditions; (b) fraudulent, abusive, or collusive activity; (c) provision of false registration information; (d) the Account holder is under 21 years of age; (e) account sharing or transfer; or (f) any other activity that poses a risk to pos4f, other Members, or the integrity of the Platform.
• Where an Account is closed by pos4f for cause, any bonus balances and associated winnings derived from bonus funds will be forfeited. Winnings derived solely from the Member's own deposited funds, net of any forfeited bonus amounts, will be assessed on a case-by-case basis.
• pos4f reserves the right to retain transaction records and personal data for the period required by applicable financial regulations and internal compliance policies following Account closure.

pos4f reserves the right to amend these Terms & Conditions at any time. Where changes are material — affecting Member rights, fees, or eligibility — pos4f will provide reasonable advance notice via the email address registered to a Member's Account and/or by displaying a prominent notice on the Platform.

• Continued use of the pos4f Platform following the effective date of any amendment constitutes acceptance of the revised Terms & Conditions.
• If you do not agree to an amendment, you must cease using the Platform and close your Account before the amendment's effective date. Your account closure request and any pending withdrawal will be processed under the terms in force at the time of the request.
• The current version of these Terms & Conditions is always accessible at pos4f.net/terms-conditions and is identified by the "Last updated" date shown at the top of this page.

pos4f operates as a Trusted and Secure international online gaming platform, Licensed and Regulated Internationally. These Terms & Conditions are governed by and construed in accordance with internationally applicable gaming regulations. pos4f does not claim, assert, or imply any specific authorisation from any Indonesian domestic regulatory body; Members access the Platform at their own discretion and in accordance with the laws of their jurisdiction.

• Any dispute arising out of or in connection with these Terms & Conditions that cannot be resolved through pos4f's internal complaints procedure shall be referred to binding arbitration under internationally recognised arbitration rules.
• Nothing in this clause limits a Member's statutory rights under consumer protection laws applicable in their jurisdiction.
• The English language version of these Terms & Conditions is the authoritative version. Any translation provided for convenience shall not be binding.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the conduct of the pos4f Platform, please contact the pos4f support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, including Indonesian public holidays. Staffed by native Indonesian-speaking agents who can assist in English or Indonesian.
• Email: [email protected] — responses are typically provided within 4 hours during standard WIB (Western Indonesia Time, UTC+7) business hours and within 24 hours outside those hours.

pos4f aims to resolve all Member complaints fairly and within a reasonable timeframe. Where a complaint cannot be resolved to a Member's satisfaction through direct support, the dispute resolution process outlined in Clause 13 applies.